Frequently Asked Questions

You can reschedule or cancel your appointment using our self-service modification page. You'll need your appointment number and the email address you used when booking.

Your account code was provided by the person who instructed you to deliver. If you've lost it, please contact them directly to obtain your code.

When you arrive, please park in the designated visitor parking area and proceed to the main office. Present your appointment number to the front desk staff and they will guide you through the process.

Upon arrival, you must wear a yellow safety vest at all times while on the premises. Check in at the guard station with your appointment number. Follow all posted safety signage and speed limits. A team member will direct you to the appropriate loading/unloading area.

Yes, all deliveries require a valid appointment. Walk-in deliveries are not accepted.

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Please bring the vehicle title with you to the office when you arrive for your appointment. If you cannot be present in person, you may courier the title to our office address. Contact us for mailing details.

Please be patient. Our facility operates on a first-come, first-served basis within your appointment window. If the yard is at capacity, you may be asked to wait briefly. Your appointment guarantees your slot for that day — we will get to you.